RACE will provide a healthy and professionally decorated dessert in a timely manner as request by the customer. We appreciate your special days like birthday celebrations, dessert table party, wedding day or just you craving for a sweet taste and we are deeply honored that you have chosen us. We guarantee that the flavors, size, and general designs will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.
Please be aware that all ingredients are processed on the same equipment (eggs, cream, mascarpone, coconut). You can note to us if you have any allergies with our specific ingredients or fruits that we use in our desserts and we will not include any of it on your order. Although we have strict processes when doing our product in the production area to prevent from cross-contact there is still a slight risk of the presence of any allergen.
Although we are dedicated to make our very best attempt to provide the exact design and to meet the customer’s expectation, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds. In the event that a major variation needs to be made RACE will communicate this to the customer and seek for re-design approval.
Care and Handling
We are not responsible for any damage to the cake during the delivery period or while the cake is on the way to our customer. Our delivery drivers are responsible to handle our cakes and deliver it to the customer in god condition. The client is responsible for providing an appropriate and secure table and environment for the cake(s) after they received it. Cakes are soft and covered with whipping cream and require to put on the refrigerator to not melt optimal room temperature of 75 degrees or below.
If you or your representative pick up and set up the cake after we deliver it, you assume all liability and responsibility for the condition of the cake once it’s not on the RACE.
- In the case of fresh flower put on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with RACE. The person placing this order should obtain a notice of plant safety, in question, from the florist.
- RACE is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.
Deposits, Payments, Cancellations
Dessert and cake bulk orders, dessert table, and fondant cakes requires a 50% deposit/half the total price of the order. You can deposit to our online payment or directly give us cash for the deposit and we will start to prepare the orders
A deposit of 50% and a signed contract is required to consider this an order and contract for services to be rendered. Any changes to this order must be made no later than ten (10) business days prior to delivery. Any changes requested after we start to prepare the orders and received half of the deposit cannot be guaranteed and may be subject to additional charges.
All deposits are non-refundable. There will be no credit given for orders cancelled inside of ten (10) business days. For cancellations with more than ten (10) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used. This offer is subject to the date being available
If full payment is not received the due date, the order may be cancelled.
RACE CAKESHOP will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will RACE provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession.
Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.
Cake texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of RACE. Please note, we do taste our cakes before we deliver to ensure the highest quality. Quality determination is solely at the discretion of RACE. Our cakes are baked from scratch with natural ingredients. Keep in mind, variety in temperature and humidity may impact the cake, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions
The customer can order our fruitcakes and desserts and we will deliver it the same day that you ordered. Just take note that all cakes are subject to availability but we always make sure that you can order any cakes that in our menu. Except for the fondant cakes should be placed 30 days before your event. Will be confirmed if we can make your order right after you give us all the details needed Also for the bulk orders and dessert table orders should be placed 15 days before you need it.
In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — RACE cannot be held liable for more than the price of the cake described in this order.
If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.
Photographs and Marketing
We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials.
Governing Law and Waiver of Jury Trial
This Agreement shall be subject to and governed by the laws of REPUBLIC OF THE PHILIPPINES irrespective of the choice of law rules in the state of execution of the Agreement. The parties hereto acknowledge and agree that, any legal action brought pursuant to this Agreement shall only be of proper venue exclusively within the courts of the Republic of the Philippines. Any litigation relating to this Agreement, brought by Client shall be commenced and maintained only in a federal or Philippine court located nearest to Company’s principal office; The Client consents to personal jurisdiction and venue in any such court. EACH PARTY, TO THE FULLEST EXTENT PERMITTED BY LAW, HEREBY IRREVOCABLY WAIVES ALL RIGHT TO TRIAL BY JURY AS TO ANY ISSUE RELATING HERETO IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY OTHER MATTERS INVOLVING THE PARTIES HERETO. If Company is the prevailing party, it shall be entitled to recover from the Client the reasonable costs and expenses incurred in connection with any mediation, suit or other action brought pursuant to this Agreement, including, without limitation, reasonable attorney’s fees
Resolution of Disputes
All claims, disputes, and other matters in question arising out of or relating to this Agreement, or the breach of this Agreement (in any event, a “Dispute”) shall first be submitted to non-binding mediation in accordance with the Commercial Arbitration. Unless agreed upon by the parties, the mediator shall be selected by the Alternative Dispute Resolution Section of the Fairfax County Bar Association. The mediator may offer such guidance as the mediator deems appropriate to facilitate the resolution of the Dispute.
All rental items for the dessert table can be borrowed within the span of 3days. We will take money amounting to all the things that have been borrowed and return the money if no damage is seen to all of our item. We will return the exact money after that and if have damage we will less it to the amount of item that is broken. The rental rates, return date, refundable deposit, and replacement cost is noted on the invoice or in the contract. A returnable security deposit will be refunded when ALL rental items are returned in the same condition.